CreditCards.com FAQ

CreditCards.com Overview

CreditCards.com helps you take control of your credit for free. Instantly access your credit score, full report, personalized financial tips and track your score changes over time. We will also alert you as soo...

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Creating Account & Signing In and Out

You can create a free CreditCards.com account with an email address, mobile number, or Google account. If you're already a WalletUp, Wallet, or Score & Report user, you don't need to create an additional ac...

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Account Setup: New Users

Sign into CreditCards.com. You will be asked to provide a bit of personal information so we can retrieve your credit score and report from our credit bureau partner TransUnion. Enter your first and last name, ...

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Account Setup: Existing WalletUp or Score & Report Mobile Users

If you're an existing WalletUp, Wallet, or Score & Report by CreditCards.com user, sign in with your existing login credentials. You'll still need to provide some additional personal information to access ...

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Dashboard

Your account dashboard gives you a quick view of your most recent credit score, credit account information overview, credit trends, and links to credit card offers and our mobile credit score app Score & Re...

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Credit Section

The credit section is divided into four parts: Credit Score Credit Report Trends Credit Monitoring Credit Score - Details & Analysis The Credit Score Details & Analysis...

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Offers

We work with a variety of bank issuers to provide you a selection of credit card offers. These offers change frequently, so make sure to check often. From the Offers tab, you will see a list of credit card mat...

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Why Couldn’t I Receive My Score and Report?

There are a variety of reasons why our credit bureau partner TransUnion couldn't retrieve your credit score and report. Here are some possible reasons. Have You Moved? If you have moved within the past 6 mont...

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What if I See An Error on My Credit Report?

CreditCards.com cannot modify or update a user's personal information. If you notice an error on your credit report, you can submit a dispute form directly to TransUnion or call 800-916-8800. This contact inf...

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My Score Analysis Seems Inaccurate

The items displayed in your Score Analysis are based on VantageScore reason codes that are returned by TransUnion as part of your credit report. For users with higher credit scores, these factors may be very m...

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